“Can you pick me up at my place in 15 minutes? Text me when you get here.” No, this isn’t a text message to a friend or a call to a car service—it’s a direct message sent through Twitter to a driver of a Chicago cab. Rashid Temuri, who goes by “Chicago Cabbie” online (@ChicagoCabbie on Twitter) has taken what would otherwise be considered a traditional taxi business and integrated it with social media in a way that is still exceedingly rare in the service industry. How much better can it be interacting your clients through Twitter, FourSquare, Facebook, or Google Latitude? Apparently a lot—Temuri is not only seeing success from his social media strategy, he’s building a loyal repeat customer base because of it.
via ars technica.
One Comment
Spennende, men det ville bli enda bedre med hitchhiking sosial app!